Acceptable Use Policy

About this policy

This Acceptable Use Policy sets out what you may and may not do with AIOS. It is part of your agreement with us and works alongside our Terms of Service, Privacy Policy, SMS and Messaging Terms, and Data Processing Addendum. AIOS is operated by NoManagement B.V. (Netherlands). By using AIOS you agree to this policy, and you are responsible for making sure anyone you allow to use your account, including any sub-users or end clients, follows it too. If you are unsure whether something is allowed, ask us at [email protected].

You are the caller and sender

When AIOS places or sends a call or message on your behalf, you are the caller and sender under the law and you are responsible for compliance. Before AIOS contacts anyone for you, you must have obtained every consent the law requires, including prior express written consent for marketing or AI-voice calls and texts where applicable, and you must keep records of that consent. AIOS can also place a call automatically on triggers you configure, such as immediate follow-up after a form submission, so your consent obligation attaches to those automatic contacts too. You must scrub your lists against internal and national Do-Not-Call and suppression lists, honor opt-out and revocation requests promptly, and register and stay within any required messaging brand and campaign. AIOS enforces opt-outs and calling-hour limits technically, but that does not relieve you of these obligations.

Prohibited content and verticals

You may not use AIOS messaging or calling for content that carriers or the law prohibit. Some categories, such as cannabis, firearms, payday lending and debt relief, are not eligible for business messaging at all, regardless of any consent you hold, and we may decline to onboard a business in an ineligible vertical. Sending prohibited content can result in immediate suspension and in carrier fines, which we may charge through to you. Prohibited content includes, and is not limited to:

• Sex or adult content, hate speech, alcohol, firearms, and tobacco or vaping.
• Cannabis, CBD, hemp, illegal drugs, or prescription drugs.
• High-risk or high-cost financial services, including payday or short-term high-interest loans, debt collection, debt consolidation or relief, credit repair, student-loan offers, and cryptocurrency or speculative investment offers.
• Gambling, sweepstakes and lotteries.
• Third-party lead generation, or buying, selling, renting or sharing consumer contact data.
• Get-rich-quick, work-from-home, multi-level-marketing, and pyramid or similar schemes.
• Any other content that is unlawful, deceptive, fraudulent, or that the carriers or channels you use do not allow.

Prohibited outbound conduct

When using AIOS to call or text, you must not:

• Contact anyone without the consent the law requires, or after they have opted out.
• Place calls or texts outside permitted local hours. Marketing calls and texts must fall within 8 a.m. to 9 p.m. in the local time of the person being contacted, and you must respect stricter state limits.
• Ignore, delay or work around an opt-out or revocation. We honor STOP and equivalent requests and verbal requests to stop, and you must not override, bypass or re-add a suppressed contact.
• Call numbers on a federal, state or internal Do-Not-Call or suppression list.
• Call emergency lines, 911, or healthcare or emergency facilities.
• Spoof, falsify or alter caller identification, or misrepresent who is calling or messaging.
• Use purchased, rented, scraped or appended lists, or treat one person's consent as transferable to another business, brand or campaign. Consent applies only to the sender and use case it was given for.

AI voice, recording, and impersonation

AIOS agents are configured to disclose that they are an automated AI assistant at the start of every call and conversation, to state the business they are calling on behalf of, to say when a call is recorded, and to answer truthfully if anyone asks whether they are talking to a person. You must not turn these disclosures off, instruct an agent to claim it is human, or edit an agent so that it hides the use of AI or recording. You must not use AIOS AI voices to impersonate a real, identifiable person, or any government, business or individual you are not authorized to represent, or to create deceptive or deepfake content. Because recording-consent and AI-disclosure laws depend on where you and your contact are, you are responsible for ensuring the required disclosure is actually delivered for every call you direct.

High-risk and safety-critical use

AIOS uses artificial intelligence, which can mishear, mis-transcribe or respond imperfectly, and its output is not legal, medical, financial or other professional advice. You must not deploy AIOS in safety-critical or high-stakes settings where an error could cause physical harm or serious damage, including medical diagnosis or emergency triage, emergency dispatch, life-support or critical-care contexts, aviation, or the operation of hazardous or nuclear facilities. You are responsible for supervising how your business uses the service and for providing a human alternative where the law or situation requires one.

Platform and security abuse

You may not: reverse engineer, decompile, or extract the source code, models or prompts behind the service except to the limited extent the law allows; evade, disable or work around rate limits, quotas or other technical controls; share, sell or abuse API keys or credentials, or probe, scan or access another customer's data or tenant; upload or transmit malware, or use the service to attack, overload or interfere with any system; or scrape, resell or sublicense the service except as your plan or a written reseller agreement allows.

Enforcement

We monitor for abuse and may remove content, throttle or pause activity, and suspend or terminate your account or specific channels for a violation or a credible compliance, security or abuse risk. Where there is legal, carrier or security exposure, we may act immediately and without prior notice. Penalties, fines or charges that carriers or providers impose because of non-compliant traffic on your account may be charged through to you. To report misuse, contact [email protected].

Changes to this policy

We may update this policy and will post the new effective date at the top. Continued use after an update means you accept it. Where this policy and our other documents overlap, the more specific or stricter requirement applies.