Calling, Texting and AI-Voice Compliance Addendum
Last updated July 15, 2026
This addendum sets out your compliance obligations when AIOS calls or messages your contacts on your behalf. You are the caller and sender under the law and are solely responsible for compliance. It is part of your Terms of Service. AIOS is operated by NoManagement B.V. (Netherlands).
How this addendum fits together
This Compliance Addendum is part of your Terms of Service with NoManagement B.V. (KVK 80968724), Spijkerkade 31, 1021 JS Amsterdam, Netherlands, operating AIOS. It applies whenever you use AIOS to place or answer voice calls, or to send or reply to text messages, using an AI agent. Where this addendum and the Terms differ on a compliance point, the stricter obligation controls. You are the caller and the sender under the law; AIOS is the tool you direct.
You are the caller and sender; you are solely responsible
For every call and message AIOS places or sends on your behalf, you are the initiator under the Telephone Consumer Protection Act (TCPA), state telemarketing law, and any law of the recipient's location. You are solely responsible for compliance. AIOS does not obtain consent for you, does not supply your contact lists, and cannot verify that a given number consented. You represent and warrant that you have the legal right to contact every number you load or that your systems provide.
AI voice is an artificial or prerecorded voice
AIOS speaks with a computer-generated AI voice. Under the TCPA and the FCC's 2024 ruling, an AI-generated voice is treated as an artificial or prerecorded voice. That means a call to a residential or wireless number using AIOS generally requires the recipient's prior express written consent when the call includes marketing or advertising content, and at least prior express consent for many non-marketing calls. You are responsible for determining which standard applies to each call and for holding the consent it requires.
Prior express written consent for marketing
Before AIOS places any marketing or advertising call or text on your behalf, you must have the recipient's prior express written consent as the TCPA defines it: a signed written agreement, clearly and conspicuously disclosing that the person agrees to receive calls or texts using an automated system or an artificial or prerecorded or AI voice at the number they provided, that consent is not a condition of purchase, and identifying the business that will call. An electronic signature under the E-SIGN Act is acceptable. You must keep the consent record and be able to produce it.
Do-Not-Call scrubbing at least every 31 days
You must scrub every calling list against the National Do-Not-Call Registry at least once every 31 days, and against your own internal do-not-call and suppression lists before each campaign, and honor applicable state do-not-call registries. You must not call a number on a registry unless you have a valid exemption (such as an established business relationship or prior express consent) and can document it.
Honor opt-outs immediately, including verbal opt-outs mid-call
You must honor every opt-out promptly and within the period the law requires. This includes a verbal opt-out spoken during a call (for example, a person saying stop calling, remove me, or do not call). Your AIOS agent is configured to recognize and record such requests; you must not disable this. For texts, a STOP reply must suppress the number across your messaging. Once opted out, a number must be suppressed across calls and texts for that business.
Recording consent, including all-party states
AIOS records and transcribes the calls it places and answers on your behalf. You are solely responsible for recording lawfully. Many US states require that every party on the call consent to being recorded (all-party or two-party consent states). Your agent discloses at the start of each call that it is an AI assistant calling from your business on a recorded line; you must keep that disclosure in place and must not remove or alter it. Where a jurisdiction requires more than a disclosure, you are responsible for obtaining the additional consent.
Calling hours, identification and callback
You must configure AIOS to call only during permitted local calling hours, generally 8 a.m. to 9 p.m. in the called person's local time, and to honor stricter state limits. Each call must identify your business and provide a callback number for your business at the start of the call, and offer a way to opt out. You must keep this identification accurate.
AI disclosure
A growing number of laws (for example Utah's AI Policy Act, California's bot-disclosure law, and the EU AI Act) require that a person be told they are interacting with AI. AIOS agents disclose that they are AI at the start of each interaction. You must not turn this off, instruct an agent to claim it is human, or remove the AI, recording, business-identification or opt-out disclosures. See our AI Transparency Statement.
Messaging (A2P 10DLC) obligations
Where you use AIOS to send text messages, you must register and maintain any required messaging brand and campaign (for example A2P 10DLC), stay within the approved use case, include the standard messaging disclosures (program description, STOP to opt out, HELP for help, message and data rates may apply, frequency varies), and send only to your own contacts. See our SMS and Messaging Terms.
Keep consent and contact records
You must keep records of the consent, the disclosures made, and the opt-outs for each contact, and produce them to us on request. Keep TCPA-related consent and call records for at least five years, since the TCPA carries a multi-year window for claims, and longer where a jurisdiction you operate in requires it.
Indemnity
You agree to indemnify and hold harmless NoManagement B.V. and AIOS from any claim, penalty, fine, settlement, or cost (including reasonable legal fees) arising from calls or messages you direct, including claims under the TCPA, state telemarketing or recording law, or foreign law, and including statutory damages and regulatory fines. The scope of this indemnity, and how it interacts with the liability cap, is governed by your Terms of Service.
Questions, or a privacy or data request? Email support@aios.supply.