Refund and Cancellation Policy

How AIOS is sold

AIOS is operated by NoManagement B.V., a company registered in the Netherlands. Your purchase is processed by our payment provider Paddle, who acts as the Merchant of Record (the reseller and seller of record) for the transaction. This means your receipt and card or bank statement show Paddle, and Paddle handles billing, currency and tax. This policy explains how cancellations and refunds work for AIOS, and it applies alongside Paddle's own Buyer Terms. Where Paddle's Buyer Terms or your local law give you a broader right (for example a 14-day right of withdrawal from a one-off purchase or from the first payment of a subscription), that right applies in addition to this policy and prevails over anything narrower here.

Subscriptions: cancel anytime

AIOS plans are billed in advance for a recurring period (for example monthly) and renew automatically until you cancel. You can cancel at any time from your account or by emailing us, and the cancellation takes effect at the end of the period you have already paid for. You keep full access until then. We do not provide partial or pro-rata refunds for the unused part of a period that has already started, and once a renewal has been charged that period is non-refundable.

Credits and usage are non-refundable

Usage on AIOS (such as calls, messages and AI processing) is paid for with credits or usage-based charges. Credits represent real, reserved capacity: buying them lets us provision and pay for the underlying carrier, voice and AI infrastructure your agents use. For that reason credits and usage charges are non-refundable once purchased, and credits that have been spent cannot be refunded or reinstated. Unused credits remain available on your account while your subscription is active and do not convert back to cash.

When we do issue a refund

We will refund or credit you in these situations, regardless of the above:

• A duplicate or accidental charge, or a clear billing error on our side.
• A charge for a service we were unable to deliver at all due to a failure on our side.
• Where a refund is required by the law that applies to you (see the consumer rights section below).

Report a billing problem within 60 days

If you believe you were charged in error, contact us within 60 days of the charge at [email protected] with your account email and the charge or order ID from your Paddle receipt. We will investigate and, where a refund is due, Paddle returns it to your original payment method. Refunds are issued in the original currency and typically reach your account within five to ten business days, depending on your bank or card provider.

EU and UK consumers: your right of withdrawal

If you are a consumer in the EU or UK you normally have 14 days to withdraw from a purchase of digital services. Because AIOS is a digital service supplied immediately, when you start using the service or consume credits you ask us to begin performance during that period and you acknowledge that you lose the right of withdrawal for the part of the service already supplied. Nothing in this policy removes mandatory consumer rights that cannot be waived under the law that applies to you.

Please contact us before a chargeback

If something looks wrong with a charge, email [email protected] first. We can almost always resolve it faster than a dispute, and as Merchant of Record Paddle can issue an eligible refund directly. Opening a chargeback or payment dispute without contacting us, where the charge was valid and the service was delivered, may lead us to suspend the account while it is investigated.